Shipping policy
This Shipping Policy applies to orders placed with Zorexil for delivery within the United States.
Zorexil sells lighting products, including chandeliers, pendant lights, wall lights, and related lighting products. Please review the shipping information below before placing an order.
Shipping Region
Zorexil currently provides delivery within the United States.
Customers must provide a complete and accurate delivery address when placing an order.
Transaction Currency
All prices and transactions are processed in USD.
Business Days
Orders are handled on the following business days:
Monday–Friday
Saturday and Sunday are not counted as business days when calculating order handling or transit time.
Order Cut-Off Time
The daily order cut-off time is:
5:00 PM (GMT-5), Monday–Friday
Orders placed by 5:00 PM (GMT-5) on a business day enter the order-handling schedule that day.
Orders placed after 5:00 PM (GMT-5) or on Saturday or Sunday enter the order-handling schedule on the next business day.
Entering the handling schedule does not mean that the order will ship on the same day. All orders remain subject to the handling time stated below.
Order Processing and Handling Time
Orders require 3–5 business days for verification, preparation, packing, and shipment processing.
The handling period begins when the order enters the processing schedule and ends when the package is transferred to the shipping carrier.
Customers will receive a separate shipment notification after their order has shipped.
Transit Time
After an order has shipped, standard delivery generally requires:
7–18 business days
Transit time begins after the package has been transferred to the shipping carrier.
Estimated Delivery Time
The total estimated delivery timeframe is:
10–23 business days
This estimate consists of:
- 3–5 business days of handling
- 7–18 business days of transit
Orders placed after the daily cut-off time or on a weekend begin processing on the next business day.
The 10–23 business-day delivery period is an estimate and not a guaranteed arrival date.
Shipping Cost
Zorexil provides:
Free standard shipping for orders delivered within the United States
No standard shipping charge is added to qualifying United States deliveries under this policy.
Order Tracking
After an order has shipped, Zorexil sends a shipment confirmation email containing:
- The tracking information
- A tracking link
Tracking information may not display activity immediately after the shipping confirmation is issued. Customers should follow the tracking link provided in the shipment email for available carrier updates.
Delivery Information
Customers are responsible for entering a complete and accurate shipping address during checkout.
Before submitting an order, customers should verify:
- Recipient name
- Street address
- Apartment, suite, or unit number, when applicable
- City
- State
- ZIP code
Incorrect or incomplete delivery information may result in delays or unsuccessful delivery.
Customers who notice an error in their delivery information should contact info@zorexil.com as soon as possible. Zorexil cannot promise that delivery information can be changed after an order has entered processing or shipped.
Order Delays
The published delivery timeframe is an estimate based on Zorexil’s handling and transit periods.
Customers can review the tracking link provided after shipment for available delivery updates.
For assistance with an order that has exceeded the published estimated delivery timeframe, contact info@zorexil.com and include the customer’s full name and order number.
Cancellations Before Shipment
Order cancellation is available before shipment.
To request a cancellation, contact info@zorexil.com as soon as possible and include:
- Your full name
- Your order number
- Your cancellation request
An order cannot be cancelled after it has shipped. After shipment, an eligible customer may submit a return request under Zorexil’s Return & Refund Policy.
Contact Information
For shipping, delivery, or tracking questions, contact:
Business Name: Zorexil
Contact Email: info@zorexil.com
Business Address: 500 Valley Stream Dr, Newark, DE 19702, United States
Business Hours: Monday–Friday, 8:00 AM–6:00 PM (GMT-5)
Expected Response Time: Within 48 business hours
Please include your full name, order number, and a clear description of your question when contacting Zorexil.