Refund policy

This Return & Refund Policy applies to eligible purchases made from Zorexil and delivered within the United States. Transactions and eligible refunds are processed in USD.

Please review the requirements below before requesting a return, exchange, refund, or cancellation.

Return Window

Customers may request a return or exchange within 30 days from the date the order is delivered.

Return requests submitted after the 30-day return window may not be eligible for approval.

Return Eligibility

Zorexil accepts approved returns of eligible defective and non-defective products.

To qualify for a return or exchange, the product must generally be:

  • Unused
  • In its original condition
  • Returned in its original packaging
  • Submitted for approval within 30 days of delivery

Products that show signs of use, are incomplete, have been damaged after delivery, or are not returned in their original condition may not qualify for a refund or exchange.

All returns and exchanges require approval from Zorexil before the product is shipped back.

How to Request a Return

To request a return, email info@zorexil.com within 30 days of delivery.

Please include:

  • Your full name
  • Your order number
  • The product you wish to return
  • The reason for the return
  • Relevant photographs, when reporting a damaged, defective, or incorrect product

Zorexil will review the request and respond within 48 business hours.

Customers should not send products back before receiving return approval and return instructions. Unauthorized returns may not be accepted or processed.

Approved Return Process

Approved returns follow this process:

  1. The customer submits a return request to info@zorexil.com.
  2. Zorexil reviews the request and determines whether it meets the return requirements.
  3. After approval, Zorexil provides a prepaid downloadable return shipping label and return instructions.
  4. The customer downloads and prints the approved return label.
  5. The customer securely packages the product, attaches the label to the package, and ships it according to the provided instructions.
  6. Zorexil receives and inspects the returned product.
  7. After the return passes inspection and is approved, the applicable refund or exchange is processed.

Approved returns must be shipped using the instructions and label provided by Zorexil.

Return Shipping Costs

Zorexil covers the return shipping cost for approved returns and exchanges.

There is no charge to the customer for an approved prepaid return shipping label.

A prepaid return label is issued only after the return or exchange request has been reviewed and approved. Customers should not purchase return postage or send a product to Zorexil without first receiving approval and instructions.

Restocking Fees

Zorexil does not charge a restocking fee for approved returns.

Exchanges

Exchanges are available for eligible products, subject to product availability when the exchange request is processed.

To request an exchange, contact info@zorexil.com within 30 days of delivery. Exchange requests must be approved before the original product is returned.

For approved exchanges, Zorexil provides a free prepaid downloadable return shipping label.

If the requested replacement product is unavailable, Zorexil will contact the customer regarding the available resolution.

Damaged, Defective, or Incorrect Products

Customers who receive a damaged, defective, or incorrect product should contact info@zorexil.com within the 30-day return window and before returning the product.

Please provide:

  • Your full name
  • Your order number
  • A description of the problem
  • Relevant photographs of the product and packaging, when available

Zorexil will review the information and provide return or exchange instructions when the request is approved.

Do not discard the product or its original packaging before receiving instructions from Zorexil.

Return Inspection

Returned products are inspected within 1–3 business days after receipt.

Zorexil will verify whether the returned product meets the eligibility conditions and corresponds with the approved return request.

If additional information is needed, Zorexil will contact the customer using the contact information associated with the order.

Refunds

After a returned product is received, inspected, and approved, the refund will be processed within 10 business days after inspection and approval.

Approved refunds are:

  • Issued in USD
  • Returned to the original payment method
  • Subject to no restocking fee

A confirmation email will be sent when the refund has been processed by Zorexil.

After a refund is issued, the time required for the funds to appear may depend on the customer’s bank, card issuer, or payment provider.

Cancellations

Order cancellations are available before shipment.

To request a cancellation, contact info@zorexil.com as soon as possible and include the customer’s full name and order number.

A cancellation cannot be completed after the order has shipped. After shipment, the customer may request a return under the eligibility requirements and 30-day return window described in this policy.

Return Method

All approved returns and exchanges are completed by mail using the prepaid return shipping label provided by Zorexil.

The business address shown below should not be used as a return destination unless it appears in the return instructions provided by Zorexil.

Contact Information

For questions about returns, exchanges, refunds, or cancellations, contact:

Business Name: Zorexil
Email: info@zorexil.com
Business Address: 500 Valley Stream Dr, Newark, DE 19702, United States
Business Hours: Monday–Friday, 8:00 AM–6:00 PM (GMT-5)
Expected Response Time: Within 48 business hours

Please do not send a return to the business address without first receiving approval, a prepaid return label, and return instructions from Zorexil.