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Frequently Asked Questions

What products does Zorexil sell?

Zorexil offers lighting products, including chandeliers, pendant lights, wall lights, and related lighting products. Please review each product page for available dimensions, specifications, installation requirements, and compatibility information before purchasing.

How long will my order take to arrive?

Orders require 3–5 business days for handling and approximately 7–18 business days for transit.

The total estimated delivery timeframe is 10–23 business days. Business days are Monday–Friday.

The order cut-off time is 5:00 PM (GMT-5), Monday–Friday. Orders placed after the cut-off time or on weekends enter processing on the next business day.

How much does shipping cost, and how can I track my order?

Zorexil provides free standard shipping within the United States.

After your order ships, you will receive an email containing tracking information and a tracking link. Tracking activity may take some time to appear after the shipment email is sent.

What is Zorexil’s return and refund policy?

Eligible products may be returned within 30 days from the delivery date.

All returns require prior approval. After an eligible request is approved, Zorexil provides a free prepaid downloadable return shipping label. Customers must download, print, and attach the label before shipping the return according to the provided instructions.

Returned products are inspected within 1–3 business days after receipt. Approved refunds are processed to the original payment method within 10 business days after inspection and approval.

Zorexil charges no restocking fee, and exchanges are available for eligible products, subject to availability.

Which payment methods are accepted, and how can I contact Zorexil?

All transactions are processed in USD. Zorexil accepts:

Shop Pay, Apple Pay, Google Pay, PayPal Wallet, Visa, Mastercard, American Express, Diners Club, and Discover.

For assistance, contact:

Email: info@zorexil.com
Business Hours: Monday–Friday, 8:00 AM–6:00 PM (GMT-5)
Expected Response Time: Within 48 business hours
Business Address: 500 Valley Stream Dr, Newark, DE 19702, United States